Atbalstītāji

Swedbankkarte

Administrative and Secretarial Services / Secretary / Customer Service Specialist/

 Secretary

Educational program

Administrative and secretarial services

Program code

33 346 00

Accreditation

Until July 7, 2018

Location of studies

16 Braslas Street

Department

General Studies and Management

Head of department

Lilita Jonane

Head of department contact information

16 Braslas Street, Room 259
Phone: 67081414
lilita.jonane@rtk.lv

Head of section

Olga Kazakova

Head of section contact information

16Braslas Street, Room609
Phone: 67081419
olga.kazakova@rtk.lv

Acquired qualification

Secretary

Education prerequisites

Basic education, 9 classes

Language of instruction

Latvian

Program implementation form

Full-time day department

Duration of studies

4 years

The document to certify the acquired education

Diploma of the secondary vocational education

Job description

Secretaries work in state institutions, city councils and municipality institutions, enterprises, entrepreneurships, entrepreneurial joint ventures, public and religious organizations (hereafter referred to as organisations) dealing with record-keeping, registration, receiving, sending, documentation turnover, execution control and archiving.
Secretaries are able to organize and control company record-keeping process, arrange management meetings and take minutes, ensuring necessary information and documentation, make business appointments, organize business trips and archive work as well as answer correspondence within the matters of their authority, use office equipment, ensure information and data processing.


Specific skills in the profession

- To draw up and format management documents in accordance with effective normative acts;
- To apply the appropriate normative acts that determine the record-keeping process;
- To ensure document acceptance, check, systematization, registration, distribution, sending, issue and record-keeping;
- To make all necessary service mark-up on documents;
- To design organization case nomenclature and ensure its maintenance;
- To perform document expertise;
- To prepare documents for further keeping and sending to the appropriate state archive institution;
- To draw up and issue archive notifications;
- To type and shorthand;
- To know record-keeping software.

Further education in the specialty

Higher level study programs.

Special requirements in the specialty

Communication skills

 

Customer Service Specialist

Educational program

Administrative and secretarial services  

Program code

3334600

Accreditation

Accredited on 4 December, 2009 until 3 December, 2015

Location of studies

16 Braslas Street

Department

General Studies and Management

Head of department

Lilita Jonane

Head of department contact information

16 Braslas Street, Room 259
Phone: 67081414
lilita.jonane@rtk.lv

Head of section

Olga Kazakova

Head of section contact information

16Braslas Street, Room609
Phone: 67081419
olga.kazakova@rtk.lv

Acquired qualification

Customer service specialist

Education prerequisites

Basic education, 9 classes

Language of instruction

Latvian

Program implementation form

Full-time day department

Duration of studies

4 years

The document to certify the acquired education

Diploma of the secondary vocational education
Third vocational qualification level

Job description

Customer service specialists inform current and potential clients about company products or services, participates in marketing events, applied specialized software and electronic communication devices to ensure and document the customer service process.
They also obtain, evaluate, check and provide information required by the customer.
They also draw up, format, fill in various management documents and financial document drafts.
They participate in market research and project design within their competence boundaries.
Customer service specialists work in state institutions and municipalities, organizations, foundations and other entities dealing with customer service.

Special requirements in the specialty

-